This guide explains how to manage employee password reset requests, approve them in the Admin Portal, and provide recovery codes for Master Passwords.
Instructions
Step 1: Receive a Notification in the Mobile App
You will receive a notification in your Uniqkey mobile app when an employee requests to reset their Master Password.
Step 2: Open the ‘Requests’ Tab in the Admin Portal
- Log in to the Admin Portal and navigate to the Requests tab.
- Here, you can view the email of the person requesting the password reset.
Step 3: Approve the Request
- Mark the checkbox next to the user's email.
- Click the Tick icon located in the top menu to approve the request.
Step 4: Open Uniqkey Mobile App to Process the Action
- Confirm the action in your Uniqkey mobile app.
- If the Trusted Portal function is activated, you can skip this step.
Step 5: Employee Receives a Recovery Code
After you approve the reset request, the employee will receive an email containing a recovery code.